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Who's Who


Upside Down Management

People are one of the main reasons for our success at Timpson. The way we do things is based on what we call 'upside down management'. Our customers and then our branch colleagues are the most important people to the business. They are then supported by the rest of the team.

Upside Down Management is not a process, it is a culture. Upside Down Management gives power to the people in the front line who meet customers and make the money - everyone else is there to help. These are the basic principles:

  1. All colleagues have the freedom to do their job the way they choose.
  2. Every boss's job is to help his or her team.
  3. No KPI's, no boxes to tick.
  4. Bosses don't issue orders.
  5. Head Office is a helpline - it does not run the day-to-day business.

You can read more about this in John's book, 'Upside Down Management'

There is an excellent field based support structure so our branch colleagues should never feel on their own.

John Timpson

John Timpson
Chairman

James Timpson

James Timpson
Chief Executive

Perry Watkins

Perry Watkins
Operations Director

 
Tony Sharpe

Tony Sharpe
Regional Manager

Lee Nicholls

Lee Nicholls
Regional Manager

Alex Barrett

Alex Barrett
Regional Manager

 
Paresh Majithia

Brent Sabey
Regional Manager

Anthony Horsfield

Paresh Majithia
Finance Director

Tricia Davies

Anthony Horsfield
Head of Development

 
Tricia Davies

Tricia Davis
Head of Property

Sally Eve

Sally Eve
Head of Buying

Peter Harris

Peter Harris
Head of Training

Gouy Hamilton-Fisher

Gouy Hamilton Fisher
Head of People Support

Mike Donoghue

Mike Donoghue
Customer Care Controller

Peter Harris

Ivan Sestan

Development Controller


Gouy Hamilton-Fisher

Sue Burden


Mike Donoghue

Jackie Dale-Jones


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