Our customers are the most important part of our business. John Timpson says that 'Our priority is to make Timpson the best retail service provider on the high street'.We want to try to 'amaze our customers' so how do we go about it?
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Campaign for better service
In 2006, realising that normal retail experience in the UK falls woefully short of what customers should expect, we launched our 'Campaign for better service'.
This is illustrated every week in our weekly newsletter.
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Training
Customer care training is given top priority
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Feedback
We actively encourage feedback – both positive and negative, from our customers
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Mystery shopping dvd's
We film our colleagues in real situations to identify good and bad practice in order to reinforce our training
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Free small jobs
We do small jobs for free eg holes in belts, adhesive jobs – suggesting that people give £1 to ChildLine
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Customer Care Awards
We continually promote the importance of 'amazing customer service' through internal customer service awards.
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The statistics
Number of customers 18,0000,000
Number of complaints 15,000
Number of compliments 224,000
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Customer Care Team
We hope that our branch staff can resolve any issue you nay have but if you have anything to tell us – good or bad, please contact our customer care team.
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