Frequently Asked Questions

Are my credit card details safe?

Yes all our payments are handled via 'Secure Trading'. These are one of the worlds biggest internet payment providers and use all the latest security measures. Timpson don't hold any credit card data at all.

Do you post to countries outside the UK?

Yes! We post worldwide. Where possible we use 'International Small Packet Rate' this usually takes between 7-10 days. For larger packages we use 'Parcelforce' these can take between 10 and 21 days.

How do you size the engraving on an item?

For slate signs we use set sizes of 1", 1.5" and 2". For all other items we size the text to fit the sign or use a size that looks right for the item.

Can I return a personalized item for a refund?

Any item can be returned for a refund is the item arrives damaged, we do not refund for mistakes made at the time of ordering or just because you have changed your mind, unless the item has not been started. Once personalized items have been started, we do not have to issue a refund.

Can I cancel or change my order?

Stock Items: You have the legal right to cancel or change your order within 7 days of receipt of goods. Goods should be returned in its original packaging. Refund will be issued on receipt of the returned goods. Made To Order Items: It is not possible to cancel or change Made to Order Items if the production process has already started. However, if the nameplate/number has not gone into production we shall endeavour to meet your request for changes/cancellations.

Are the colours of the shoe dyes and polishes correct?

We have scanned or photographed the items listed and we have tried to get them as near as possible, But due to the differences in monitor settings it is impossible to get them perfect on every machine.

I'm outside the UK can I buy the Aerosols and have them posted to my home address?

The answer is yes you can, but they have to be sent via surface mail and not air mail which can take up to six weeks for delivery.

Do your house signs come with wall fixings?

Yes they do! all our signs come with wall fixings.