Frequently Asked Questions
Do you post to countries outside the UK?
Yes! We post worldwide. Where possible we use 'International Small Packet Rate' this usually takes between 7-10 days. For larger packages we use 'Parcelforce' these can take between 10 and 21 days.
How do you size the engraving on an item?
For slate signs we use set sizes of 1", 1.5" and 2". For all other items we size the text to fit the sign or use a size that looks right for the item.
Can I return a personalised item for a refund?
Any item can be returned for a refund if the item arrives damaged, we do not refund for mistakes made at the time of ordering or just because you have changed your mind, unless the item has not been started. Once personalised items have been started, we do not have to issue a refund.
Can I cancel or change my order?
Stock Items: You have the legal right to cancel or change your order within 7 days of receipt of goods. Goods should be returned in its original packaging. Refund will be issued on receipt of the returned goods. Made To Order Items: It is not possible to cancel or change Made to Order Items if the production process has already started. However, if the nameplate/number has not gone into production we shall endeavour to meet your request for changes/cancellations.
Are the colours of the shoe dyes and polishes correct?
We have scanned or photographed the items listed and we have tried to get them as near as possible, but due to the differences in monitor settings it is impossible to get them perfect on every machine.
Do your house signs come with wall fixings?
Yes they do, all of our signs come with wall fixings.
Can you give me a quote to repair my shoes online?
Without seeing the shoes in person it is very difficult to give a price online, if you take them in to your local store our colleagues can have a look and advise on the best course of action to repair them and give you a quote there and then.
Can you engrave my item and can you give me a price?
We can engrave most items as long as they will fit in to our engraving machine, the cost to engrave will depend on what item you need engraving and how much engraving is necessary. If you take your item in to your local store they can have a look and advise.
Can you recycle your old items in store?
If you’re buying a new electrical or digital item, we will recycle your old one for free in store. View more information about WEE Regualtions here
Single Use Carrier Bags Charge
WALES & SCOTLAND - October 14 to September 15
Number of chargeable bags supplied : 16,824
Total amount received from sale of chargeable bags : £841.20
Total amount received from the 5p charge : £841.20
Total VAT : £140.20
Net proceeds of the charge : £701.00