Device Repairs Frequently Asked Questions

Q: How much are your repairs?

A: This depends on the make and model of device (please see prices here) Your nearest store will be able to quote you on prices if you can’t find it on the website.

Q: Which Apple models can you repair?

A: We repair all Apple models from iPhone 5 to the 11Pro and we also offer glass back replacements.

Q: Which Samsung models can you repair?

A: We repair most Samsung models from Samsung A10 to Samsung S10.

Q: Do you repair Huawei phones?

A: Yes, we repair most Huawei models up to and including P30 and P30 Pro.

Q: Do you replace glass on Apple Watches?

A: Yes, we do Apple Watch glass replacement up to 3rd Generation.

Q: Can you also repair tablets?
A: Yes, we can repair all iPads from the iPad 2 all the way to the iPad pro, including all Airs and all Minis. The only kind of iPad we can’t repair is the original iPad 1 (Model numbers A1219 and A1337). Have a look at our page about tablet repairs.

As for Samsung tablets, we can repair the majority of them, but due to the large variety of model names and numbers, we can’t list them all here.  If you are uncertain, please bring your Samsung tablet to your local Timpson branch for a quote.

Sadly, we cannot offer repairs on other tablet brands such as Huawei, Lenovo, Acer, etc. at this time.

Q: Is my Data safe?
A: We recommend backing up data but we will not access any documents.  In very rare circumstances where an item is beyond repair some circuitry can be damaged. This is only 1% of cases, and usually is caused by the initial drop or impact, before we’ve even had a look at it.

Q: Will you delete my Documents?
A: No, we do not delete documents.

Q: Why do you need my password/passcode?
A: The passcode is required for testing your device after the repair, to make sure we’ve done the job properly.  This usually just involves moving icons around on the home screen, accessing the camera if it’s been replaced, etc.  Your personal data, photos etc. will not be accessed. 


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