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All stores temporarily closed

We are sadly going into hibernation although our online store and locksmiths business remain open.


Due to the coronavirus outbreak we are closing all of our shops on Monday, 23 March at 5 pm. Our family business has been trading without shutting its doors since 1865, this includes two World Wars.


We will be reopening as soon as it is safe and prudent to do so, and you will still be greeted by my amazing colleagues and a warm smile.


All of our colleagues are being paid in full while we are in hibernation, and I would like to put on record how brilliant they have been during this crisis. There are 5,500 colleagues in our family and everyone has stood up to the mark.


James Timpson

CEO, Timpson Group


24 hour Locksmiths

Our locksmith engineers work throughout the UK on domestic, vehicle and business repairs and installations.

We use our own engineers who carry out work that involves:

• Lock fitting
• Help getting people in when locked out
• Lock replacements, repairs and upgrades

Call us now on 0800 0 187 187

or

Send an email enquiry to needalocksmith@timpson.com

or

Visit our locksmiths website

Mystery Shopper


It is important for us to hear what you think of our service. We are happy to take praise when we have amazed you and big enough to take criticism when we have messed up. Over to you…

Simply search for the shop you visited by entering postcode, town or city above and then leave us a review.

As a "Thank you" we will email you a voucher for a discount off your next shop with us.















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Contact Details


Thanks for being a mystery shopper!

It is important for us to hear what you think of our service. We are happy to take praise when we have amazed you and big enough to take criticism when we have messed up. Over to you…

You are reviewing:


How did you rate the service out of 10?

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If you want to make a comment please use this box


Did you use our dry cleaning or laundry service?


Contact Details


Thank you so much for being a Timpson Mystery shopper.  If you have left contact details, we may get in touch to discuss your feedback. If appropriate, one of our Area Managers will contact you shortly. Whatever comments you have made will be added to our weekly report. We do look at all the scores and comments every Friday to try and learn lessons or celebrate success.

As a thank you for your feedback please use voucher TIMPSON10 for a 10% discount on your next shop in-store or online.

Best Wishes, James Timpson
CEO, Timpson Group

A copy of this voucher has also been sent to the email address you entered. One voucher per customer. Single use only.

Thank you for giving us your feedback. We will follow up on this as soon as possible.


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