Timpson is the UK’s leading retail service provider employing over 5,600 colleagues, with 2,000 owned stores and 119 "Snappy Snaps" franchises throughout the UK and Ireland. Timpson has been established in 1865 and is family owned and run by John Timpson as Chairman and James Timpson as Chief Executive.
The Group continues to expand by opening new stores (mostly concessions or pods in supermarkets), growing its photo business, including the recently converted Tesco Photo Estate and Tesco online service, expanding its national locksmiths business and introducing new services such as mobile phone and iPad repairs.
It's all about you...
The Timpson ethos is to provide great customer service and to do this we operate an ‘Upside Down’ management style. We believe the best way to give great customer service is to give freedom to the colleagues that serve customers. The management teams delegate authority but retain responsibility and we have only 2 rules:
- Look the part
- Put the money in the till
Our colleagues in-store are supported by:
- 32 area teams, that consist of an area manager and a team of area development managers and mobile managers – each team supports about 40 stores.
- 5 Excellence Centres that provide specialist help and services on shoe repairs, keys, watch repairs, engraving and photo-processing.
- 21 dry cleaning hubs supporting our network of 750 dry cleaning stores.
- 2 warehouses, including a specialist photo warehouse in Ellesmere Port.
- A support office - Timpson House - based in Manchester which provides support to the store colleagues with people support, training, customer care, shop development, buying, payroll and finance.
Explore the Timpson Group
There is always more than meets the eye with Timpson. One of the secrets of our success as the UK’s leading retail service provider is our ability to develop new ideas and diversify. This isn't just shown in the number of services that we offer but also in the different companies that form part of the extended Timpson family.
For 150 years Timpson has either made, sold or repaired shoes.
Today Timpson is much more than a cobbler. We have been cutting keys for many years and now also repair phones, engrave almost anything and repair watches too.
The UK’s leading specialist photo service chain consists of 340 stores. The stores provide instant, 1 hour, same day and 24-hour service on digital and analogue photo printing, while you wait for photo gifts including photo books and canvasses, family portrait service, assisted photo ID, video to DVD transfer service, photo restoration and a comprehensive range of merchandise including frames and photo albums.
The UK’s fourth-largest photo service chain is predominantly based in the South of England with 120 franchise stores. All stores are franchised and the company has a consistent record of profitability. If you are interested in joining the success of Snappy Snaps please learn more about franchising with this great brand here.
Locksmithing is a natural extension of our key cutting service in stores across the UK.
Our nationwide locksmith service is available to both businesses and individuals offering a truly trustworthy and reliable service.
Call us now on 0800 0187 187 or visit our dedicated locksmith website.
London’s finest dry cleaners offering a professional dry cleaning and laundry service from eight locations in central London and a further 11 cities worldwide.
One of our more recent additions, the Barbershop by Timpson offer a wide range of haircuts and shaves.
The Barbershop offers services such as; Restyles, Skin fades or even just a trim; and so much more!
The Watch Workshop offers a range of quality, guaranteed watch repair services on all major brands. Our expert in-store technicians are all trained horologists and accredited by many of the biggest international watch manufacturers.
Our two High Street retail stores stock a large selection of new watches and watch straps and carry out a range of jewellery repairs.
Flock Inns is our exciting hospitality business, run by Roisin Timpson. This includes a group of three beautiful pubs: The White Eagle in Rhoscolyn, The Oystercatcher in Rhosneigr and The Partridge in Stretton. Flock Inns also runs The Nest, a state-of-the-art training facility at Timpson House, and Le Tremplin Morzine, a beautiful ski resort in the French Alps.
Located in the French Alps, Le Tremplin Morzine is a gorgeous ski hotel and restaurant nestled right at the foot of the Pleney slopes. This is the most recent addition to our Flock Inns hospitality business; featuring vintage-inspired rooms, delicious food, and a funky outdoor terrace for skiers to relax in!
KeyNOW.com is an online store that enables customers to buy replacement car keys direct from their PC, mobile phone or tablet. Keys can be supplied for home delivery, click and collect at selected Timpson store or a mobile car key technician can be booked at a time and location of your choosing.