We’re here to provide you with great products and not endless terms and conditions.  However, there are a few things that we need to tell you.

The name of our business is Timpson Ltd and our registered address is Timpson House, Claverton Road, Wythenshawe, M23 9TT.

You can also contact us by clicking here.

Our VAT registration number is 217915261.

Our company is registered in England with registration number 00675216.

Many of the products that we sell online are personalised for you using the information that you provide.  Therefore, the information requested when your order must be filled in accurately by yourself and we cannot be held responsible for any mistakes you make when ordering your item(s).

It is not normally possible to cancel orders you have placed especially for personalised products but if you contact us quickly enough we will do our best to cancel your order.

By using our website we ask you not to upload any images that are under copyright without the copyright holder’s permission in writing and do not attempt to upload any obscene or objectionable images or text. We may have to cancel your order and refund your payment if such images or text are sent to us. We also ask you to backup any images that you send us.


All prices are subject to change and the prices on the website will overrule any printed catalogues which are deemed to be out of date.


If your order arrives with defects or is damaged in transit, we will replace it, whenever possible, free of charge or refund your money. If you need to return goods, please contact us within three working days of receipt of your order with details of the complaint. Returns are made at your expense, although we may waive this responsibility in certain circumstances.


You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees) arising out of your use of this site or our products or products provided by a third party.


In the event that we inspect your items and in our expert opinion are unable to undertake cleaning or repair, the items will be returned to you and a refund issued.


These terms are subject to the laws of England and the jurisdiction of the English Courts.


None of the above terms and conditions affects your statutory consumer rights.

Our business is based on giving you amazing service and we hope you enjoy shopping with us.

Last updated 23rd May 2018

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