FREQUENTLY ASKED QUESTIONS

Can we help?


DO YOU POST TO COUNTRIES OUTSIDE THE UK?


I'm sorry, we don't currently deliver to countries outside of the UK.


HOW DO YOU SIZE THE ENGRAVING ON AN ITEM?


We size the text to fit the item required or use a text size that looks the best for the item. If you're looking for something special, you can also send in your requirements and we will match the design supplied - You can call our Engraving Excellence Centre on 01744 815350 for more information.


CAN I RETURN A PERSONALISED ITEM FOR A REFUND?


Any item can be returned for a refund if the item arrives damaged. We are unable offer a refund for mistakes made at the time of ordering or if you change your mind. If you find an issue with your order, please contact us straight away and we will do our best to help you, however once personalised items have been sent to production, we will not be able to amend or issue a refund.


CAN I CANCEL OR CHANGE MY ORDER?


Stock Items: You have the legal right to cancel or change your order within 14 days of receipt of goods and should be returned in their original packaging - A refund will be issued on receipt of the returned goods.  Made To Order Items: It is not possible to cancel or change Made to Order Items if the production process has already started.  However, if your order has not gone into production we shall endeavour to meet your request for changes/cancellations.


ARE THE COLOURS OF THE SHOE DYES AND POLISHES CORRECT?


We have scanned or photographed the items listed and we have tried to get them as near as possible, but due to the differences in monitor settings, it is impossible to get them perfect on every machine.


DO YOUR HOUSE SIGNS COME WITH WALL FIXINGS?


We provide fixings with our house signs and plates if required. Some of our signs also offer a choice of fixings.


CAN YOU GIVE ME A QUOTE TO REPAIR MY SHOES ONLINE?


We offer a range of online shoe repairs.


CAN YOU ENGRAVE MY ITEM AND CAN YOU GIVE ME A PRICE?


We can engrave most items as long as they will fit into our engraving machine, the cost to engrave will depend on what item you need engraving and how much engraving is necessary. If you take your item into your local store they will be able to advise on this service, alternatively you can call our Engraving Excellence Centre on 01744 815350.


CAN YOU RECYCLE YOUR OLD ITEMS IN STORE?


If you’re buying a new electrical or digital item, we will recycle your old one for free in-store. View more information about WEE Regulations here.


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