Our Culture

Nobody else does things quite like us. We flipped our management structure upside-down to put customer-facing colleagues in charge. We call it "Upside Down Management".


Learn all about Upside Down Management

It makes colleagues, customers and managers much happier –  and takes our service to the next level. Upside Down Management looks like this…


Trust

Upside Down Management gives colleagues total authority to do whatever they can to amaze our customers.

Kindness

We’re always ready to offer help to colleagues who need it – and we raise smiles with regular acts of kindness throughout the year!

Inclusion

We’re proud to employ people who find job hunting really tough, and 12% of our new recruits actually come from prison.


Loyalty

We always want our colleagues to stay with us, so we offer long-service rewards to celebrate milestones with the business.

Generosity

5% of our services are done for free. We ask customers if they’d like to donate to charity instead!



Our simple approach to business involves picking colleagues with personality and trusting them with the freedom to do their job, their way. We call it ‘Upside Down Management’.

John Timpson


There are only two rules at Timpson Group

1. Act the part

Maintain our standards and keep things smart. It couldn’t be simpler. 

2. Put money in the till

There’s nothing complicated about this. It’s plain common sense!


The simple common sense way that we run our business is described on the wall of our office in Wythenshawe.


Our values make us better, every single day

There is no magic secret to our success. Instead, we have a simple set of values that explain what makes the Timpson Group culture so special. 

Some are quirky, some are common sense. But they all help guide how we behave and interact with others every single day.

Amaze our customers

We put everything into offering a kind & friendly service that puts smiles on faces. 

Put people first

It’s our wonderful colleagues who drive our success, so we spend a lot of time treating everyone well.

Aim to be the best

Even when we feel like we’re the best, we still aim to get better. It’s just how we do things here. 


Only pick the best

We recruit solely on personality – everyone should have a 9 or 10 out of 10 character!

Ignore best practice

Rules can stop people from being their best. Personality, initiative and invention are the most important things.

Enjoy change

We push ourselves to turn dreams and new ideas into reality. It’s how we’ve stayed up to date all these years.

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