We know that as long as we employ great colleagues and we look after them well, they’ll provide our customers with amazing service.
Timpson is all about great service by great people
It’s just how we do things around here. Every day, our “upside down management” style supports colleagues to be their very best.
Trusting
Every colleague has the freedom and authority to do whatever they can to amaze our customers.
Inclusive
We recruit solely on personality, so our inclusive culture welcomes people of all backgrounds.
Supportive
Every single part of our business is designed to support the colleagues in our shops.
We’re a business run on great personalities
Forget about qualifications and experience, we recruit colleagues based solely on personality. That means every single Timpson colleague has a personality that rates 9 or 10/10.
Our colleagues are confident, chatty, presentable and super-friendly. It’s how we always offer such incredible service!
We treat everyone like part of the family
We’ve won awards in recognition of putting colleagues first and rewarding them!
Casual Interview
Instead of difficult questions & presentations, we keep things simple with more relaxed and informal interviews. This lets your personality shine through, and that’s what we really care about.
Excellent Training
From day one, you’ll learn the skills required to offer all our services. It takes around 16 weeks to master the basics, but training is an ongoing process (especially when we keep offering exciting new services!).
Career Progression
All senior managers started their careers working in our shops. We promote within our business, and you’ll be given the training, encouragement and opportunity to fulfil your potential.
Diversity & Inclusion
We’re building a truly inclusive culture that makes everyone feel welcome, offers equal opportunities and celebrates our colleagues’ unique personalities and backgrounds.
Encouraging colleagues to be themselves
Every single one of our colleagues is unique. Some have completely different skills, while others come from completely different backgrounds. We welcome people from all walks of life and, together, we make an incredibly special team.
It’s incredibly important to us that colleagues can be themselves in the workplace. We want their unique personalities to shine through every single day, so we put everything into building an environment where everyone feels comfortable.
Giving everyone the opportunity to succeed
Personality is always the most important thing to us. We offer opportunities to people of all backgrounds – so long as you’ve got the right personality, we’d love you to be our next superstar.
The Timpson Foundation was specifically set up to offer opportunities to marginalised groups in society, such as ex-offenders and people who have just left the care system.
Our entire business is built on a culture of kindness, respect and fairness. Regardless of background, gender, disability or ethnicity, we’re proud to give everyone the same opportunities to succeed at the Timpson Group.
Building a more inclusive future for our colleagues
We’re incredibly proud of our inclusive culture, but there’s always room for improvement. That’s why we’ll never stop listening to colleagues and looking for new ways to improve our approach.
The Timpson Group is committed to getting things right, so we’ll continue to learn, listen and improve as we build an even stronger connection with colleagues in the years to come.
Our gender pay gap reports
Every year, we publish our gender pay gap reports for the biggest Timpson Group brands. These reports cover salaries, bonuses and the percentage of male and female colleagues in each pay quartile.
Most importantly, the reports help us find opportunities to improve gender diversity across every level of our business. You can see the most recent report below, along with previous annual reports dating back to 2017.