The Timpson Story

From 1865 to today, Timpson has always been famous
for doing things a little differently.

A family business built on a culture of kindness

Timpson is the name you can trust, and we’re proud to be the UK’s leading service retailer.

150+ Years of History

Founded in 1865 by William Timpson, we’ve been a family-run business for over 6 generations.

Outstanding Service

Our “upside down management” culture gives colleagues total freedom to amaze our customers.

1300+ Shops

You’ll find our shops across the UK high street, along with 400+ pods and 1000+ key machines.

Timpson Foundation

We help prisoners get back into work and are one of the biggest employers of ex-offenders in the UK.

Fair Tax Mark

No schemes. No funny stuff. We’re proud to achieve accreditation from the Fair Tax Mark.

King’s Award

We received a prestigious King’s Award for Enterprise in 2024, for Promoting Opportunity Through Social Mobility.

Timpson likes to do things “upside down”

Our “Upside Down Management” style puts our in-store colleagues in charge. They have total authority to do whatever they can to amaze our customers. 

This makes colleagues, customers and managers much happier! It looks a little something like this:

Timpson is all about putting people first

Great people are at the heart of everything we do, so we put a focus on raising smiles, spreading happiness and making dreams come true.

Amazing Benefits

Our colleagues enjoy incredible bonuses, discounts, free holiday homes, rewards, and other benefits!

Acts of Kindness

From free services to supporting vulnerable people, we love surprising colleagues and customers with our generosity.

Great Personalities

Forget about qualifications, we recruit solely on personality - so our inclusive culture welcomes people of all backgrounds.

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© 2024 Timpson Ltd