The Timpson Story
From 1865 to today, Timpson has always been famous
for doing things a little differently.


A family business built on a culture of kindness
Timpson is the name you can trust, and we’re proud to be the UK’s leading service retailer.


150+ Years of History
Founded in 1865 by William Timpson, we’ve been a family-run business for over 6 generations.


Outstanding Service
Our “upside down management” culture gives colleagues total freedom to amaze our customers.


1300+ Shops
You’ll find our shops across the UK high street, along with 400+ pods and 1000+ key machines.


Timpson Foundation
We help prisoners get back into work and are one of the biggest employers of ex-offenders in the UK.


Fair Tax Mark
No schemes. No funny stuff. We’re proud to achieve accreditation from the Fair Tax Mark.


King’s Award
We received a prestigious King’s Award for Enterprise in 2024, for Promoting Opportunity Through Social Mobility.
Timpson likes to do things “upside down”
Our “Upside Down Management” style puts our in-store colleagues in charge. They have total authority to do whatever they can to amaze our customers.
This makes colleagues, customers and managers much happier! It looks a little something like this:


Timpson is all about putting people first
Great people are at the heart of everything we do, so we put a focus on raising smiles, spreading happiness and making dreams come true.


Amazing Benefits
Our colleagues enjoy incredible bonuses, discounts, free holiday homes, rewards, and other benefits!


Acts of Kindness
From free services to supporting vulnerable people, we love surprising colleagues and customers with our generosity.


Great Personalities
Forget about qualifications, we recruit solely on personality - so our inclusive culture welcomes people of all backgrounds.