Last updated 26 March 2020

A message from our CEO, James Timpson.

Our online store and locksmiths business remain open.  However, due to the coronavirus outbreak, our shops are sadly going into hibernation.  All of our shops will be temporarily closed from 5pm on Monday, 23 March 2020.

Our family business has been trading without shutting its doors since 1865, this includes two World Wars. We will be reopening as soon as it is safe and prudent to do so, and you will still be greeted by my amazing colleagues and a warm smile.

All of our colleagues are being paid in full while we are in hibernation, and I would like to put on record how brilliant they have been during this crisis. There are 5,500 colleagues in our family and everyone has stood up to the mark.

James Timpson
CEO, Timpson Group

Are your stores still open?

No, sadly, from 5pm on Monday 23rd March 2020 we have taken the decision to temporarily close all of our shops.  We will re-open as soon as it is safe and prudent to do so.

What if I need to collect an item that is being repaired?

We're really sorry but, as all of our shops are now temporarily closed, there will sadly be some items remaining in our shops.  We apologise if your items are awaiting collection.  I am sure you will appreciate that these are unprecedented times and hope that being apart from your items is not a major inconvenience to you.  Please note that we are unfortunately unable to retrieve any items at this time but will reunite you with your order when we re-open.

Can I still contact you?

Yes, you can still contact us through our usual channels. Click here for our contact details.

When will I receive my online order?

At the moment, our usual service and delivery times still apply for orders placed on timpson.com. You can check the status of your order by contacting Customer Service at any time and we will aim to get back to you as soon as we can. If necessary, you can ask the courier to leave your order in a safe place for you once you receive a notification from the delivery courier.


We are staying close to the government on the latest information and advice to ensure we are doing the right thing for both our colleagues and our customers. We know that one of the most important ways to help prevent the spread of any virus is to maintain good hygiene, so as per the NHS guidance we are recommending that our customers and colleagues continue to thoroughly wash their hands on a regular basis and to follow the advice on catch-it, bin-it, kill-it for coughs and sneezes.

 

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