"How To Make Shopping Fun" Book

How To Make Shopping Fun - by Sir John Timpson

While a large portion of the shopping experience has moved online in recent years, face-to-face customer service still remains an integral part of our business. A positive in-store experience can make the difference between a disgruntled stranger and a customer for life.

If you want to know Timpson’s approach to exceptional customer service and what it looks like, How To Make Shopping Fun will give you the answers. Sir John Timpson tells you about every stage of the customer journey, and how you can make every stage enjoyable, and memorable for all the right reasons.