"Upside Down Management" Book
Upside Down Management - by Sir John Timpson
Sir John Timpson created Upside Down Management to create equality and encourage excellent customer service within the business. The principle, stating that colleagues in-store have autonomy over their work rather than asking permission from higher-ups, has proved its effectiveness time and time again throughout John’s time as MD.
Upside Down Management talks you through the basic principles, their application within the context of a business, and the continuing success they can have. Packed with glowing testimonials from past and present Timpson colleagues, it’s definitely worth a look to see what all the fuss is about!